Most Frequently Asked Questions
What is mental illness?
Everyone experiences emotional problems sometime in life. You feel sad, angry, alone, or frustrated. Oftentimes, you may feel better by expressing these feeling with someone you feel close to. However, when the problem persists for a period of time, you are unable to function at home, school, or work, you must seek professional help. You may have or have developed something more than just an emotional problem. You can be suffering from mental illness. Being mentally ill seems to carry a heavy burden of social stigma, embarrassment, and fear that are difficult to overcome. However, today's improved medication, diagnostic and therapeutic techniques and strong support system, a great number of mentally ill persons and their family live productive lives just like everyone else.
If you or someone you know may be suffering from mental illness, please call Asian Pacific Counseling and Treatment Centers at (213) 252-2100. Our professional staff can help you and your family.
I don't speak English. Can I still get service?
APCTC staff consists of over eighty bilingual staff members who can provide assistance in your language. The languages spoken at the centers are Cambodian, Chinese (Cantonese, Mandarin and Taiwanese), French, Italian, Filipino (Cebuano, Ilocano, and Tagalog), Japanese, Korean, Laotian, Spanish, Thai, and Vietnamese.
Is my record shared with someone outside of the Clinic?
By law APCTC is required to ensure that your Protected Health Information (PHI) is kept private. The PHI constitutes information created by APCTC staff that can be used to identify you. It contains data about your past, present, or future health or condition, the provision of health care services to you, or the payment for such health care. APCTC is required to provide you with the notice about the APCTC’s privacy procedures. The Notice of Privacy Practices explains when, why, and how APCTC would use and/or disclose your PHI. Use of PHI means when the APCTC staff shares, applies, utilizes, examines, or analyzes information within our practice; PHI is disclosed when APCTC releases, transfers, gives, or otherwise reveals it to a third party outside our practice. With some exceptions, APCTC may not use or disclose more of your PHI than is necessary to accomplish the purpose for which the use or disclosure is made; however, APCTC is always legally required to follow the privacy practices.
What is the fee? How can I pay for service?
We accept Medi-CAL, Medi-CAL/Medicare, Healthy Families and/or authorized private insurance for our service. You may be able to obtain services without medical insurance if you meet eligibility criteria for various programs offered at APCTC.
Where can I get my medication?
You can obtain your medication from the County contracted pharmacies. At the initial appointment with your doctor, you will be given a medication card which you need to present to your pharmacist every time you pick up medication. There are more than one hundred County-contract pharmacies in Los Angeles County. Our staff will help you select one nearest to you. Or you may go to any pharmacy if you have Medi-CAL.
For any other questions and concerns, please call (213) 252-2100.